Last Updated June 26th, 2020
If you are not 100% happy with your products, you are welcome to contact us within 14 days of delivery to request a return or exchange. Please email us at email@example.com and we will guide you through the process.
After we have provided you with the return address, please return your items within 5 working days. Items returned after five days will not be eligible for an exchange or refund.
Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.
If you need to return an item, we will issue you a return address (the United Kingdom / Australia / Germany / France) for you.
You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.
Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.
As soon as we get confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalise the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made.
💎 Hidden Gem: Use discount code "HG79" during checkout to get an extra £2 discount.