Frequently Asked Questions
Our lightbulbs are compatible with standard E26/E27 sockets, ensuring they function seamlessly as regular household bulbs. Additionally, we offer a stylish wooden base option, transforming the bulb into a striking decor piece outside of conventional use.
Our lightbulbs are made with durable, high-quality resin and utilise LED technology for an efficient, long-lasting light source.
The bubbles are an intentional design feature, adding a lively and dynamic quality to the light's appearance.
As each lightbulb and lamp is handcrafted by our skilled designers, slight variations are natural, adding to the uniqueness of your piece. We continually strive for consistency and enhanced aesthetics.
We happily accept a variety of payment options, including all major credit cards (such as Visa and Mastercard), PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience.
Absolutely! Our checkout page is SSL-encrypted, ensuring that all your browsing and transaction data is kept private and secure. You can shop with confidence knowing your information is protected.
We apologise for any inconvenience! Please first verify that your shipping and billing details are accurate. If the problem persists, it may help to contact your bank regarding the payment. Should these steps not resolve the issue, please feel free to reach out to us directly, and we'll assist you to the best of our ability.
Our team aims to respond within 24-48 hours. If you haven't received a reply, please check your spam folder. Should you still not find our response, don't hesitate to email us again for assistance.
We apologise for any delay, especially during peak seasons when response times may be longer. It's also possible your email may have been directed to our spam folder. Please kindly send us another email, and thank you for your patience and understanding.
We currently ship to various locations in Europe, including the United Kingdom, Australia, Germany, the United States, Italy, Poland, Spain, France, Austria, Belgium, Greece, Ireland, the Netherlands, Ukraine, Czechia, Finland, Lithuania, and Portugal. If your location isn't listed here, please contact us for exceptional circumstances and further inquiries.
All orders generally ship Monday – Saturday. We recommend you order soon, so you get your magical artworks in time.
Typically 2-4 days you will receive a notification email about the shipping tracking after order. If you cannot receive it, please send an email to us.
During peak seasons, shipping companies may experience delays in processing, which can lead to slower updates. Once we've sent you the tracking information, rest assured that your parcel has been dispatched. Please be patient, and there's no need for concern if the status initially indicates that the parcel is still awaiting dispatch.
The tracking number provided is linked to your local postal service, and updates may not appear immediately. The tracking information typically refreshes once the parcel arrives in your district and is received by the local courier in your district. Therefore, if you see an update there, it means you can expect to receive your parcel within 1-2 days.
If you're not completely satisfied, we're here to help make things right.
Your refund will be processed once we have received and inspected your returned package. We strive to complete this promptly to ensure a swift refund issuance.
After you return a product, we issue refunds to the original payment method. Please check the account associated with this payment method, as there can sometimes be processing delays from your bank. If your returned parcel has been sent and delivered but you haven't received the refund, please email us with the tracking number and shipping receipt. We will investigate and assist you in resolving the issue.